Account and data deletion

You can leave Chairful without losing control.

Professional users can securely start deletion inside the Chairful app. We normally complete requests within 30 days.

Professional accounts

1. Open Chairful and choose Clients.
2. Open Account & privacy.
3. Choose Delete my account, review the effect on your business, and confirm with your password.

You will see the pending request in the app and can cancel it there until processing begins. If you are the only owner, deletion includes the Chairful business and its client, appointment, team, booking, and payment-record data. We also cancel the associated Chairful subscription so it does not renew.

Customer booking accounts

If you created an account to book with a business, email privacy@chairful.app from the address on that account with the subject “Delete my Chairful customer account”. We will verify the request without asking you to send a password.

If you cannot use the app

Email privacy@chairful.app from your account email. Tell us whether it is a professional or customer account. Do not include your password or verification codes.

What remains

We delete or anonymise account and service data unless a limited record must be retained for tax, accounting, fraud prevention, security, disputes, or another legal obligation. Records kept for those reasons are restricted and removed when the obligation ends. Stripe and other providers may separately retain records they are legally required to keep.